Refund policy
Return and Refund Policy
Bulk Dog Treats
At Bulk Dog Treats, we take pride in providing premium-quality dog treats at exceptional bulk prices. Your satisfaction and your dog's well-being are important to us.
Returns and Refunds
Because our products are consumable pet food products, we generally cannot accept returns of opened packages or products that have been used.
If you receive an incorrect, damaged, defective, or otherwise unsatisfactory product, please contact us within 7 days of delivery at info@bulkdogtreats.com.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging, where applicable
We will review your concern and determine an appropriate resolution, which may include a replacement, store credit, or refund.
Unopened Products
Requests to return unopened products will be reviewed individually. Please contact us before returning any merchandise. Return shipping costs may be the customer's responsibility unless the return results from our error.
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has shipped, cancellation may no longer be possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times vary depending on your payment provider.
Contact Us
Bulk Dog Treats
Operated by Yappetizers Treat Company Ltd.
Email: info@bulkdogtreats.com
Phone: 604-710-0522
Nothing in this policy limits any rights customers may have under applicable consumer protection laws